DUBA Tours Punta Cana, is a tourist service provider company, which brings together an excellent team of professionals with extensive experience in the Dominican Republic, our main characteristic is to provide excellent service to our clients, exceeding all expectations to make their vacations the best, 24 hour personalized service.
We have more than 4 years of experience in the tourism market and our staff is made up of a bilingual selection of specialized representatives.
* There are different ways to book:
+ Directly through our website www.dubatours.com
+ At our DUBA Tours Punta Cana reservation center phone numbers (which have WhatsApp) +1 (809) 351.0545 / + 1 (849) 356.5861, our experts will help you with the reservation process.
+ Sending an email to hello@dubatours.com. Including number of people, destination or activity they wish to do, day of the experience or to be booked, information about your flight (if you have it, if you don’t have it, you can book and send us this information when you have it).
+ Contact us directly through our Facebook https://www.facebook.com/VacationOnRD/
+ Sending a DM to our Instagram account @VacationOnRD
Through the website, you can choose if you will make your payment the same day of the activity when it is collected or if you pay online and it will be necessary to have your credit card or PayPal account at the time of booking, the payment is made and the receipt is received. confirmation.
By email / Phone number / WhatsApp / Facebook / Instagram / Google, you will receive a personalized service from one of our executive experts, who will answer any questions you may have at that time.
You can enter and pay as a visitor on the PayPal page, you just have to follow the payment instructions without having an account or registering.
If you buy any of our tours or transportation through our website www.dubatours.com, you will receive an immediate confirmation at the time of your purchase. Via email or directly with an Executive through our different reservation options, you will receive confirmation in a period of no more than 10 minutes of waiting.
It is a letter that contains all the main information about the excursion or the transport service that is being reserved.
It contains a unique number which is your confirmation code. It also confirms your name, the date of the excursion or transportation service, the number of participants, location and address, directions to arrive or be picked up, policies, recommendations and detailed information to contact us.
You should read your confirmation carefully and contact us if you have any questions or comments, or for more information. If you wish, you can bring a printed copy or a photo of your confirmation to present in the registry of your experience or tourist transport service.
INFORMATION FOR EXCURSIONS ⁄ TRANSPORTATION SERVICES.
Yes. It is important that you contact us directly in case of unforeseen changes in the time of your arrival or departure flight, possible delays, changes of accommodation, changes in the number of participants, among others.
Exactly the time of your arrival and / or your departure. Add your flight number so that our team can also make a second confirmation.
The information on our website provides all the details and information and characteristics of each trip. If you still have questions, you can call our toll-free numbers from your hotel’s guest service desk, send an email to hello@dubatours.com, or contact one of our experts from the online chat. We will be happy to assist you in case you need more information about your excursion or requested service, or any questions you may have!
For safety reasons and without exception, pregnant women are not allowed to participate in any of our aquatic programs. Check the restrictions for pregnant women on excursions, activities and services, as they vary from one to another. Safety is always our priority. Some exceptions apply.
1- The difference between these 3 excursions is the amount of time you can stay on Isla Saona. Regular and VIP (3) hours and semi-private (5) hours.
2- The menu: for Regular and Semi-private it is a typical Dominican dish (rice with gandules, rice with beans or pasta, salads, fruits, grilled chicken and pork). And for the VIP menu Lobster is included.
3- Different places to visit in each activity.
Most of our trips are family friendly. Due to the active nature of some of the adventures and other factors, our trained and experienced staff can give a recommendation on the minimum age specified on each tour. All children must be accompanied by a responsible adult who assumes responsibility and supervision of minors.
It is a letter that contains all the main information about the excursion or the transport service that is being reserved.
It contains a unique number which is your confirmation code. It also confirms your name, the date of the excursion or transportation service, the number of participants, location and address, directions to arrive or be picked up, policies, recommendations and detailed information to contact us.
You should read your confirmation carefully and contact us if you have any questions or comments, or for more information. If you wish, you can bring a printed copy or a photo of your confirmation to present in the registry of your experience or tourist transport service.
When you carry out any program or service, be sure to bring cash or credit card, for any unforeseen event, either for extra expenses that you may have according to your tastes or for acquiring souvenirs of the activities, photographs and videos, or for accidental damages or non-services. included in your reservation.
All of our locations are places where caring for the environment is a very important matter. Our company is a friendly company of the environment and the conservation of the environment is always fundamental and one of our purposes. This is why we only recommend biodegradable sunblocks, lotions, or insect repellants.
The total amount of the purchase invoice data is applied in US dollars to your credit card. The conversion to any other currency will be presented according to the exchange rate of your bank. Your statement will reflect the charge for this purchase under the name paypal.me/vacationonrd
Our Trading system is online 24 ⁄7. Our office hours are from 8:00 am to 7:30 pm and our reservation center from 7:00 am to 10:00 pm (Central Time), 365 days a year. That means you can contact us anytime you need. If your available time is not the same as ours, you can send an email to hello@dubatours.com for any information and you will receive a response as soon as possible.
RESERVATION, EXCHANGE, REFUND AND CANCELLATION POLICIES
– RESERVATION POLICIES:
Your reservation is made, so there is no need to arrange anything with a travel representative at the hotel. If asked, be sure to report that you already have a reservation with VacationOnRD. We will be happy to help you with any questions or additional information you may need.
– CHANGES
All changes are subject to availability. Call us personally if you require any changes to your reservation, as we cannot accept instructions from third parties, hotels, travel agencies or car rentals.
– REFUNDS
All returns, whether due to a reduction in the number of participants, total cancellation of the reservation, bad weather or for any other reason, are refunded 100%, within 10 business days, according to the context explained in the following paragraph:
CANCELLATION POLICIES
1- In case of bad weather, the excursion will be rescheduled. In case the rescheduled day cannot be made due to bad weather, the refund will be made at 100%.
2- If the client cancels the tour 24 hours before the day to carry out the activity, the refund will be made 100%.
3- If the client cancels the tour with less than 24 hours before the day of the activity, the refund will be made of 70% of the amount paid, since 30% will correspond to the related expenses.
